Sumarpo Reviews

I really dig it; it's super comfy!

I had a great experience with the customer service provided by Sam! He ensured that my item got to me right on time for my husband's training. We’re definitely coming back and will totally recommend Sumarpo.

When my wetsuit showed up, I was really blown away by how good the quality is and the fantastic customer support. These folks are great! I’m definitely gonna be buying from them again down the line.

The supplier got back to me!

Really nice, totally love it!

I really love this product. It's just fantastic!

I’ve been waiting for my goggles to show up, but they’re nowhere to be found! It’s been a real hassle trying to track them down. Anyone else having this issue? I just want to get back to swimming without any worries.

I ordered a wetsuit through an affiliate link from a well-known creator, and for three weeks, I was hopeful about getting it shipped. Then, out of the blue, they canceled my order without any explanation. I don’t want to completely trash their ratings (it’s definitely a 1-star move), but here’s some advice:
- Managing expectations is more important than just delivering on time. I understand that things can go sideways—especially with folks wanting wetsuits right before the season kicks off. If you’re out of stock, just put that info on the website. If you know you won’t have any available, don’t leave customers in limbo for three weeks. A simple email would go a long way.
- Aligning your marketing efforts with your actual inventory is crucial. I suggest promoting your products in the winter and planning your stock accordingly. If you end up with extra inventory, discounts are a better option than disappointing customers who genuinely wanted to buy. There are plenty of strategies to ensure you have the right stock levels, like pre-orders and accurate forecasting.
- Ignoring customers is the worst. It can ruin your brand’s reputation for good. I’m into triathlons and will be looking to upgrade my wetsuit in about a year or two. Will I consider Sumarpo? Not a chance. Your perception of a brand is shaped by your best and most recent experiences, and my last one was a total letdown.

On a brighter note, TYR managed to get a wetsuit to me in just two business days, and I’ve already received it. Wishing you all the best and hoping you can step up your game in this area.

I found out my order got cancelled because of some stock problems, and I didn’t get any heads-up after waiting three weeks. Sumarpo is listing stuff that they don’t even have in stock. It’s been a month, and I still don’t have my suit, which means I might end up missing my event.

Awesome interaction via social media, the website was fantastic and spot on.

(-) The delivery of my wetsuit is taking longer than expected. (+) However, the communication has been pretty solid.

I didn't know what to expect from a quality wetsuit until a buddy lent me his. Right after that, I went ahead and ordered my own. It's fantastic in every aspect.

I ran into a fit issue and was in touch with Alan to try and sort out the suit. In the end, I figured the suit just wasn’t right for me, and I got a straightforward answer about returning it. My card got credited as soon as they received the item back at their place.

I placed my order and shot an email to Customer Service to change my delivery address. I sent that email on the very same day I made the order. Yet, I'm still waiting for my package to arrive.

Awesome outfit, fantastic service from the team.